Returns & Exchanges

Returns

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we accept a return within 20 days of receipt. Items should be returned in their original mint condition, unworn and with their tags attached.
Any returns must receive initial e-mail to the following address:
[email protected]
Returns shipping fee is borne by the customer.

Once received and processed, your refund will be credited to your original method of payment minus any shipping charges.
Please allow up to 10 business days for your refund to be processed.
Kindly note that shipping costs cannot be refunded.

Exchanges

If you would like to exchange one item for another, this can be done in either of the following two options.

Option A:
You must first return the original item and then place a new order. A new order can either be placed through our online shop where you will be refunded for the original item in accordance with our returns policy above.

Option B:
Our skilled team is happy to help you find another item you love via chat through our social media on Facebook & Instangram @oceanbluecollection or via e-mail [email protected]. Our team will advise accordingly on any price differences that may arise due to the exchange.

If the product is returned past the 20 days but within 30 days of purchase date we shall issue a credit note valid on online shop. Please allow up to 10 working days for the refund/store credit procedure to conclude. Original shipping costs, taxes and other occurring fees are not refundable.